The National Water and Electricity Company has come under public backlash for increasing cash power tariff – as the company also announced a door-to-door metre reading which it said seeks to get a better understanding of what happens in the field.

“The purpose of Meter Reading Day is to give NAWEC directors a first-hand look at the challenges that meter readers face on a daily basis. Meter Reading Day is also an opportunity for NAWEC directors to connect with customers and hear their feedback about the company’s services.

“Meter Reading Day is a positive step towards improving customer service and ensuring that NAWEC is providing the best possible service to its customers,” the company said. 

However, residents of Kanifing have been expressing their displeasure about the new cash power tariff

Kebba Jawneh said: “Reduce the high cost of electricity and water. Your company is the worst company Gambia ever had, from bad to worst now you guys are at the professional stealing field. Useless idea but not interested on how Nawec customers are dissatisfied with your poor service.”

Aminatta Yajo said: “useless elements without no symbol. Who are you guys trying to fool with your so called meter reading.” 

“I think we all need to come together and file a lawsuit against NAWEC for ripping off customers,” Mohammed Camara added.

Mr Darboe said customers are not complaining about meter reading, adding “it will be a misplaced priority when you are deploying your staff to be only reading meters in the field while ignoring the public outcry about the new tariff.”

“You cannot increase the tariff and the same time cut down the units and you expect the meter readings to be the same or normal. Please stop playing smart because no one is asking for meter readings or interpretations because you already knows where the problem lies so is better you safe the budget for this activity and work on your unjustifiable tariff,” he said.

“It is very unfortunate we found ourselves in this situation as a country when zero considerations are given to customers and  their welfare and sadly, PURA as the regulating body is not saying anything about this matter.
Sulayman Ceesay said it is another way of raising funds saying “it wouldn’t go for free for the struggling customers.”

Nawec could not be reached for comment.

Reporting by Adama Makasuba