Ebrima Bah, a Gambian based in Germany, has ripped into Air France branding them as “useless” after missing his baggage on a flight from Paris to the German city of Stuttgart.

Mr Bah said he has demanded a refund of his belongings but added that the Air France asked him to produce receipt. 

“They have not found it after a month. I made a claim for a total refund or payment of the contents of my baggage. They asked me to provide them with receipts for the contents on my bag. I was like: what the heck? Who buys clothes and keeps the receipts to expect that the useless Air France will lose it?

“They replied saying: Since you don’t have the receipts, per company policy we will pay you €600… the funniest thing I have ever heard. I told them the contents I have in the bag are mainly clothes which are of designer quality, and just 5 t-shirts maybe €600 Air France is a joke do not ever use them,” Mr Bah said. 

“And this is after my flight from Paris to Stuttgart was cancelled and rebooked 10 hours later I had to fly to Amsterdam and then to Stuttgart.

“This is an Airline that has no regards for its African clients and if you are thinking of flying with them, I am advising you to reconsider. This is my ordeal with them and this is not the first time,” he added. 

Air France could not be reach for comment.

Reporting by Adama Makasuba